SBI caters to diverse student learning needs and aims to identify and respond to the learning needs of all students. All students are encouraged to express their views about their learning needs at all stages of their learning experience from the initial enrolment and induction stage. SBI is committed to providing students requiring additional support, advice or assistance while training. are advised to make an appointment with their trainer in the first instance, if required the student can then schedule an appointment with an SBI manager to discuss support services.
Additional support services include but are not limited to:
- Learning Support
- Briefings on the assessment process, may be written or verbal. If verbal, must be looked up in writing
- Additional tutorials to assist with learning
- Assistance in using technology
- Referral to LLN assistance
- Mentoring
- Referral to counselling services
- Grievance /conflict resolution
- Stress management
- Access and equity issues
- Client welfare and support
Genuine difficulties for a learner to complete a program in the allotted timeframe are to be brought to the attention of an SBI manager at the first available opportunity. Support Services at SBI are monitored and improved through Opportunity for Improvement and the Quality and Compliance Meetings. Please also refer to the Student Support Policy for further information.